FREQUENTLY ASKED QUESTIONS
Welcome to the Robinsons of Bawtry FAQ page. Here you’ll find answers to common questions about shopping with Robinsons, our designer brands, delivery and returns, tailoring services, and visiting our luxury fashion boutique in Bawtry, South Yorkshire.
SHOPPING WITH ROBINSONS
Is Robinsons of Bawtry an authorised stockist?
Yes!
Robinsons of Bawtry is a genuine authorised stockist for a carefully curated range of leading luxury fashion brands, including Belstaff, Sandbanks, Gran Sasso, Mulberry, Ralph Lauren, Holland Cooper, Tom Ford and more.
How long has Robinsons of Bawtry been established?
Robinsons of Bawtry has been an independent luxury fashion retailer since 1986, offering premium designer menswear and womenswear both online and in-store for over 40 years.
We pride ourselves on our levels of customer service, ensuring every customer looks and feels their very best throughout the shopping experience and at any event afterward.
Do you offer UK delivery?
Yes!
We offer fast UK delivery on all online orders. You can choose from:
- Standard Delivery: £4.99
- Free UK Delivery on orders over £125
- Next Working Day Delivery: £9.99
- Pick up in-store: FREE
Orders placed before 2:30pm Monday–Friday are usually dispatched the same working day.
Do you offer next day delivery?
Yes!
Next Working Day Delivery is available for £9.99 on orders placed before 2:30pm Monday to Friday.
What payment methods do you accept?
We accept a range of secure payment methods, including:
- Visa
- Mastercard
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
Do you offer Klarna?
Yes!
Klarna is available at checkout both online and in-store, allowing customers to spread the cost of purchases across three months.
Can I shop both online and in-store?
Yes!
Customers can shop luxury designer fashion both online and at our independent boutique in Bawtry, South Yorkshire.
Do you offer gift cards?
Yes!
Robinsons gift cards are available to purchase online and in-store.
Online Purchases: Gift Cards purchased online are sent as e-gift cards to the email address provided at checkout. If you are buying it as a present, you can select "I want to send this as a gift" before checkout. This option allows you to send the gift card to any email address, include a personalised message, and schedule delivery for a specific day.
In-Store Purchases: In-store, you will be presented with an e-gift card unless specified that it is a gift, in which case we can provide you with a physical gift card.
DESIGNER BRANDS
What designer brands does Robinsons stock?
Robinsons stocks a carefully curated selection of luxury designer brands for men and women, including:
- Belstaff
- Mulberry
- Ralph Lauren
- Holland Cooper
- Sandbanks
- Varley
- Tom Ford
- Gran Sasso
…and many more premium international fashion labels.
Are all your products authentic?
Yes!
All products sold by Robinsons of Bawtry are 100% authentic and have been since we were founded back in 1986. Each product range is sourced directly from authorised brands and official distributors.
Do you stock both menswear and womenswear?
Yes!
Robinsons offers a premium selection of designer menswear and luxury womenswear, including clothing, footwear and accessories.
Do you regularly add new brands and collections?
Yes!
We regularly introduce new luxury fashion brands, seasonal collections and exclusive arrivals both online and in-store.
Sign up to our mailing list at the bottom of this page for the latest arrivals and trending fashion.
Do you offer sizing advice?
Yes!
Our experienced styling team provides sizing and fit guidance both online and in-store. We also offer dedicated styling and fashion guides to help customers choose the perfect fit.
STYLING & TAILORING
Does Robinsons offer tailoring services?
Yes!
Robinsons offers expert tailoring on selected in-store purchases to help ensure the perfect fit.
For more information visit our tailoring services page.
Can Robinsons help with occasionwear styling?
Yes!
Our experienced fashion and styling specialists can help customers create outfits for formal events, weddings, race days, business occasions and smart casual dressing.
Visit us in-store or call us on 01302 711477
Do you offer personal styling advice?
Yes!
We pride ourselves on delivering a personalised luxury shopping experience, with tailored styling advice available both online and in-store.
Do you regularly add new brands and collections?
Yes!
We regularly introduce new luxury fashion brands, seasonal collections and exclusive arrivals both online and in-store.
Sign up to our mailing list at the bottom of this page for the latest arrivals and trending fashion.
Do you offer sizing advice?
Yes!
Our experienced styling team provides sizing and fit guidance both online and in-store. We also offer dedicated styling and fashion guides to help customers choose the perfect fit.
Do you have online styling guides?
Yes!
Robinsons offers detailed fashion and styling guides online, including fit advice, outfit inspiration and seasonal style recommendations.
What types of fashion do you specialise in?
Robinsons specialises in luxury designer menswear and womenswear, including smart casualwear, tailoring, occasionwear, premium outerwear, footwear and accessories.
ORDERS & RETURNS
What is your returns policy?
You have 14 days from receiving your order to notify us of a return, and then a further 14 days to send the item(s) back.
All returned items must be unworn, in their original condition, and include all original packaging and labels.
Find our full Returns Policy here.
Is there a charge for returns?
Yes!
A £4.99 returns fee applies to online returns and exchanges to cover postage costs. This amount will be deducted from your refund.
In-store returns and exchanges are free of charge.
Can I exchange an item?
Yes!
Robinsons is happy to offer exchanges for online purchases, subject to stock availability.
How long do refunds take?
Once your return has been received, refunds are typically processed within 3 working days.
- Card refunds: usually appear within 5–7 working days
- PayPal refunds: usually within 5 working days
- Gift card refunds: issued via e-gift card within 2–3 working days
Can I return items in-store?
Yes!
Online orders can be returned free of charge at our Bawtry store.
Please bring your completed returns form with you.
Can I return underwear or swimwear?
No.
For hygiene reasons, Robinsons cannot accept returns on underwear, socks or swimwear.
What should I do if my item is faulty?
If your item is faulty or damaged, please contact our Customer Services team within 14 days of receiving your order.
Phone: 01302 711477
Email: customerservices@robinsonsofbawtry.com
VISITING ROBINSONS OF BAWTRY
Where is Robinsons of Bawtry located?
Robinsons of Bawtry is located at:
Robinsons of Bawtry
2 South Parade
Bawtry
Doncaster
DN10 6JH
Find us on Google Maps.
What are your opening hours?
STORE OPENING HOURS
Monday: CLOSED
Tuesday: 10AM - 5PM
Wednesday: 10AM - 5PM
Thursday: 10AM - 5PM
Friday: 10AM - 5PM
Saturday: 10AM - 5PM
Sunday: 10AM - 3PM
Please visit our Contact Us page for the latest opening hours and seasonal updates.
Is Robinsons a luxury fashion boutique?
Yes!
Robinsons is one of South Yorkshire’s leading independent luxury fashion boutiques, specialising in premium designer menswear and womenswear.
Can I visit Robinsons for styling advice?
Yes!
Our experienced in-store team is always available to help with outfit recommendations, sizing advice and occasion styling.
Why do customers choose Robinsons?
Customers choose Robinsons for:
- Over 40 years of fashion heritage
- Personalised luxury service
- Carefully curated designer brands
- Trusted independent retail expertise
- Fast UK delivery
- Premium packaging and unboxing experience
- Expert tailoring and styling advice
- 4.8/5 TrustPilot and 4.9/5 LipScore customer review ratings
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